Professional kindness is the key to giving bad news. It encompasses all the ingredients previously discussed. It enables physicians to communicate with their patients in a helpful and meaningful way. It helps parents to come to terms with the diagnosis. Professional kindness is a tool, a means of helping people in a kind and humane way. Professional kindness lets parents know you care and are concerned about their welfare and the welfare of their child. Professional kindness will not tax the personal resources of a physician. Rather, it provides a concrete set of behaviors that can be relied upon even in the most serious situation.
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