Always sit down when talking to a family. Sit down in a private place, with no spectators. Do not appear rushed, even though you may have a waiting room full of patients. Look directly at the parents, make eye contact, and do not write or dictate into a recorder as you are talking. Try not to be interrupted when giving bad news; the family needs your undivided attention. During the diagnostic process, don't think out loud. This causes unnecessary anxiety. Don't talk with other medical personnel in front of the family; this can be accomplished before or after you have finished explaining the diagnosis. Above all, treat people as you would like to be treated in a like situation.
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This guide Don't Panic has tips and additional information on what you should do when you are experiencing an anxiety or panic attack. With so much going on in the world today with taking care of your family, working full time, dealing with office politics and other things, you could experience a serious meltdown. All of these things could at one point cause you to stress out and snap.