Introduction

Emergency call centers receive telephone calls from people requiring immediate assistance to prevent the imminent loss of life or property, to prevent injury, or to address a potentially hazardous situation requiring immediate attention. Examples of emergency call centers include 911 call centers, military call centers; commercial call centers such as General Motors' "On-Star''®, and transport company (truck or rail) control centers. Government agencies or private contractors may operate these facilities. People call these centers about sick and deceased people and animals, chemical spills or hazardous materials. These calls may provide an early warning of a natural outbreak or bioterrorism incident.

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