Recognising distress signals

It is important to recognise signs of deteriorating emotional distress: 7

• body language (demonstrative agitated movements or closing in)

• speech (either becoming quiet or more rapid and louder)

• colour (either becoming flushed or pale)

• facial expression (as above, tense, tightening of muscles of eye and mouth, loss of eye contact)

• manner (impatient, threatening)

Skilful consulting strategies should then be employed. It is worthwhile having a contingency plan such as memorising a telephone number to summon security help.

Body Language

Body Language

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