Practice tips

• A fundamental prerequisite for effective communication is listening; this includes not only hearing the words but also understanding their meaning in addition to being sensitive to the feelings accompanying the words. 16

• Undertake the strategies of paraphrasing and summarising during the consultation to emphasise that listening is occurring and to provide a basis for defining the problems.

• Associated with listening is the observation of the non-verbal language, which may in many instances be the most significant part of the communication process.

• Good communication between doctors and patients decreases the chance of dissatisfaction with professional services, even with failed therapy, and the likelihood of litigation.

Dealing With Back Pain

Dealing With Back Pain

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