Making the patient feel good about the consultation

Many patients do not particularly enjoy visiting the general practitioner and some, for a variety of reasons, visit as a last resort. It is important to make patients feel good about their visit. They should feel accepted, believed and important in the sense that they have reached out to a friend in whom they can trust and be confident with. This is where appropriate explanation, reassurance and basic counselling are so important in patient management. Even seemingly trivial complaints should be managed with understanding and explanation. Patient education handouts are appreciated. Attention to even simple problems with simple therapies such as the palpation of a tender trigger spot on the back followed by the application of an 'analgesic' spray or rub with gentle massage is much more powerful than a disinterested, albeit reassuring, dismissal that the problem is 'nothing much to worry about'.

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Body Language

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