Key points on patient management

• It is difficult, perhaps impossible, to reassure patients in the absence of an appropriate physical examination and certain investigations.

• Reassurance must always be appropriate and therefore based on a substantial foundation: inappropriate reassurance damages the credibility of both the doctor and his or her profession.

• The two key characteristics of the doctor in establishing the basis of a successful outcome for the doctor-patient relationship are caring and responsibility.

• Vital factors included in this relationship are good communication, genuine interest and trust.

Body Language

Body Language

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