When one senses that the patient is not speaking freely or clearly, the technique of confrontation may be used whereby the interviewer describes to the patient something striking about his or her verbal or non-verbal behaviour. Examples are: 'You look sad', 'You seem frightened', 'You sound angry' or 'I notice that you have been rubbing the back of your neck'. Confrontation has to be used with tact and skill, and should reflect sympathetic interest in the patient. It is appropriate too to confront a patient when his or her voice, posture, facial expression or bodily movements betray emotions, for example 'You seem tense' or 'You're trembling'.

Body Language

Body Language

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