Communication can be defined as 'the successful passing of a message from one person to another'. There are five basic elements in the communication process:

• the communicator

• the method of communicating

• the recipient

Important principles facilitating the communication process are:

• the rapport between the people involved

• the time factor, facilitated by devoting more time

• the message, which needs to be clear, correct, concise, unambiguous and in context

• the attitudes of both the communicator and the recipient

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